Last updated: October 26, 2026
Clear and valid refund requests
This policy applies to Fame IPTV subscriptions purchased through fameiptv.us. Refund requests must be clear and valid. Review the terms below and confirm the suitability of the service with support before purchasing.
Before you purchase
Contact our team to confirm device compatibility and whether the service meets your needs before choosing a long-term plan. If you are not satisfied with the service when assessing it before purchase, do not purchase a long-term subscription.
Internet connection
If your internet speed is too slow or your connection is unsuitable for streaming, you may be unable to use the service fully. Refund requests based on a slow or unsuitable internet connection will not be accepted.
Device setup
Our support team is available 24/7 to assist with setup. Being unable to configure the service on your device does not qualify for a refund. Follow the relevant setup instructions and contact support for assistance.
Payment errors
If you selected the wrong plan and completed payment, send us a WhatsApp message titled Payment Error. Include the plan purchased, the plan intended and the relevant order or payment reference. For example, you intended to buy three months but accidentally purchased twelve months.
Our team will review the request. A refund will be processed if the request is approved; approval is not automatic.
Seven-day request deadline
Refund requests submitted after seven days of account activation will not be accepted. Submitting a request within seven days does not guarantee approval; the request must also meet this policy.
Digital subscriptions and returns
Subscriptions are delivered digitally. There is no physical item to return. For an approved refund, support will confirm the method and expected processing time.
How to request a review
Message +212 698 301 168 on WhatsApp with your activation date, order reference and a clear reason. Do not send full payment-card details or passwords.
This policy does not exclude rights that cannot lawfully be excluded under applicable consumer law.